Refund policy

At Eye Candy Sensation, we believe in providing our customers with a seamless shopping experience. That's why we have implemented a 30-day return policy with receipt, ensuring your satisfaction with every purchase.

Our return policy is designed to give you peace of mind when shopping with us. We understand that sometimes, despite our best efforts, a product may not meet your expectations. In such cases, we are here to assist you.

Here are the key details of our return policy:

Timeframe: You have 30 days from the date of purchase to initiate a return. This allows you ample time to thoroughly evaluate your purchase and decide if it's the right fit for you.

Proof of Purchase: To be eligible for a return, you must provide a receipt or proof of purchase. This helps us verify the authenticity of the transaction and ensures a smooth return process.

Condition of the Item: The item you wish to return must be in its original condition, unused, and with all tags and packaging intact. We cannot accept returns for items that have been worn, damaged, or altered in any way.

Return Process: To initiate a return, please contact our customer support team. They will guide you through the process and provide you with the necessary instructions. Please note that return shipping costs may apply, and we recommend using a trackable shipping method for your convenience.

Refund or Exchange: Once we receive the returned item and verify its condition, we will process your refund or exchange. If you opt for a refund, it will be issued to the original payment method used during the purchase. If you prefer an exchange, we will assist you in finding a suitable alternative.

Exceptions: While we strive to accommodate all returns, there are certain items that are non-returnable for hygiene and safety reasons. These include intimate apparel, earrings, and personal care products. Please refer to our product listings or contact our customer support team for more information.

At Eye Candy Sensation, we value your satisfaction and aim to provide you with exceptional products and service. If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to us. We are here to assist you every step of the way.

Welcome to Eye Candy Sensation! We are delighted to have you as a customer and want to ensure that your shopping experience with us is enjoyable and hassle-free. Please take a moment to review our Terms of Service below: